Shipping policy

Please allow 1-2 business days to process your order once credit card authorization and verification have been obtained.

Orders placed on Saturdays and Sundays will begin processing the following business day (excluding public holidays). Cut off time for overnight shipping is 12:00PM PST. Standard Overnight is delivered M-F, Saturday Delivery is an additional fee.

Methods and Transit Times:

Type	Cost	Estimated Transit Times
Standard Shipping	FREE on orders over $50.00	4-6 Business Days
Standard Shipping	$5.95 on orders under $50.00	4-6 Business Days
Standard Overnight	$30.00 If requested	1-2 Business Day

Overnight shipping could be delayed on the days we have holidays or are out of the office. Those days are:

2024 HolidaysNew Year's Day Mon, Jan 1Martin Luther King, Jr. Day Mon, Jan 15Memorial Day Mon, May 27Juneteenth Wed, Jun 19Employee Offsite Fri June 21Independence Day Thu, Jul 4Labor Day Mon, Sep 2Thanksgiving Thu, Nov 28Christmas Day Wed, Dec 25

For more information on how severe weather is impacting shipping in your area, click here: FEDEX, UPS, USPS

SHIPPING FAQ's:

APO/FPO/DPO MILITARY ADDRESSES

All shipments to APO, FPO, and DPO addresses are sent via USPS Parcel Select. Due to military handling time, delivery to some destinations may take up to 45 days.

MULTIPLE SHIPPING ADDRESSES

At this time, we can only ship to one address per order.

What do I do if my tracking update says "delivered" but I did not receive my package?

Palm Charm shipments do not require a signature upon delivery, except those sent via FedEX . While all shipping carriers are experiencing an unusually high volume of orders, we will do everything we can to make sure you get your product. If you receive a "delivered" message from our carrier but do not receive your package, please contact the carrier after you've checked the entire premises of your home. If you are not able to track down your package through the carrier, our store policy will allow us to either reissue your order or offer you store credit within 14 days of the scheduled delivery date.

Refund Policy

Here at Palm Charm we want you to be happy with your purchase. If in the unlikely event that you are not happy, we accept returns within 15 days of delivery for a full refund (please see exceptions below). Returned products must be in new condition, must include all original parts and accessories, and must be returned in the original packaging. If your item arrives damaged, please keep all boxes and packing materials and immediately contact Customer Service at info@palmcharm.com for further instructions. If we accept your return, we will apply your refund, less shipping and handling, to the original form of payment. For your security, please return your item with an insured courier (e.g., Federal Express, UPS, USPS) with tracking capabilities.

During the holiday season returns are extended to 45 days of delivery for a full refund.

Items Not Eligible for Return

Sale items, custom items, personalized items are not eligible for returns or exchanges

Sale Items

Who doesn't love a good sale?! We always try to offer the best discounted price on our sale items and because of this, all sale items are final sale. Please make sure to read all product details on sale items before purchasing.

AMENDMENTS

We reserve the right to make changes to these Terms of Sale at any time. You will be subject to the Terms of Sale in force at the time you place your order with us, unless any change to these Terms of Sale is required to be made by law (in which case it will apply to any orders previously placed by you).