Refund policy

Here at Palm Charm we want you to be happy with your purchase. If in the unlikely event that you are not happy, we accept returns within 15 days of delivery for a full refund (please see exceptions below). Returned products must be in new condition, must include all original parts and accessories, and must be returned in the original packaging. If your item arrives damaged, please keep all boxes and packing materials and immediately contact Customer Service at info@palmcharm.com for further instructions. If we accept your return, we will apply your refund, less shipping and handling, to the original form of payment. For your security, please return your item with an insured courier (e.g., Federal Express, UPS, USPS) with tracking capabilities. 

During the holiday season returns are extended to 45 days of delivery for a full refund.

Items Not Eligible for Return

Sale items,  custom items, personalized items are not eligible for returns or exchanges

Sale Items

Who doesn't love a good sale?! We always try to offer the best discounted price on our sale items and because of this, all sale items are final sale. Please make sure to read all product details on sale items before purchasing.

AMENDMENTS

We reserve the right to make changes to these Terms of Sale at any time. You will be subject to the Terms of Sale in force at the time you place your order with us, unless any change to these Terms of Sale is required to be made by law (in which case it will apply to any orders previously placed by you).