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Palm Charm
info@palmcharm.com
Delray Beach, FL 33483
United States
FAQ's
How do I open my pen?
All Pens are made by hand and beads can be changed by taking toppers off. So do not twist the top portion of your pen or things will become loose or come off. When you want to use the pen simply twist the bottom portion only. Left to open and right to close.
What is your shipping/return policy?
Please go down to the bottom of our page and click on shipping and returns.
What happens if a charm falls off?
All pens are hand made and we rarely have an issue with any piece coming off. In the rare occasion that this does happen any supper glue should work. If you are missing a piece send us an email and we will be happy to send you a replacement like or similar to what you had.
How can I do a custom piece?
We would love to do custom piece for you. Send us an email of what you are dreaming of so we can give you an idea of price. If you would like to move forward we ask for a 50% deposit. We would then schedule a zoom or FaceTime call with you to show you ideas for your creation. You will be able to change and pick new things if not 100% happy.
Why Does Custom Require a Deposit?
We take 50% deposits on all custom pieces. We are creating something specific for you based on your requests. This takes time an items we take out of inventory or find for you. We are happy to work with you until you are 100% in love! We will hold a piece for 1 week after approving the piece. If final payment is not made we have the right to sell the piece and your deposit is forfeited.